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Charlene currently serves as the Head of Core Services in SOS and oversees the services offered to clients, which include the 24/7 hotline, chatline, email befriending, crisis support and suicide grief counselling. With a firm belief that SOS’ work is more than preventing suicide, Charlene aspires to lead her team to achieve the organisational mandate of being a ‘lifeline’ - speaking life into lives of those suffering from the thoughts of dying, or in immense emotional and mental health distress. Charlene graduated with a B.A. (Hon) and a Masters in Social Work from NUS. She is a Certified Solution Focused Brief Therapist (CCPC), and a Certified Grief Recovery Specialist (GRMI).